FAQs

Q 1. How do I update my contact list?

  • Upload or edit your contact list via the SmSyatra dashboard using CSV files or integrate with your CRM for real-time updates.

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Q 2. Can I cancel my SmSyatra subscription?

Yes, you can cancel anytime by contacting us. Please note that refunds depend on our refund policy, detailed upon subscription.Β 
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Q 3. How do I manage my SmSyatra account?

  • You can manage your account, view analytics, and adjust settings through our secure dashboard after login.
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Q 4. What happens if my account gets banned?

  • We work with you to prevent bans by ensuring compliance. If a ban occurs, our team will assist in resolving it with WhatsApp support.

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Q 5. How does SmSyatra handle customer data?

Customer data is encrypted and stored securely, with consent management to comply with GDPR and the Digital Personal Data Protection Act, 2023. Refer to our Privacy Policy at 4paysave.com/privacy-policy.

Q 6. Is SmSyatra compliant with WhatsApp policies?

Yes, SmSyatra uses the official WhatsApp Business API and adheres to all WhatsApp Terms of Service and India’s privacy regulations.

Q 7. Can I schedule messages with SmSyatra?

Yes, SmSyatra supports automated scheduling, allowing you to plan campaigns for optimal times, including holiday triggers.

Q 8. How long does it take to resolve a support ticket?

We aim to respond within 24 hours, with resolution time varying based on the issue’s complexity.

Q 9. What should I do if I face issues with SmSyatra?

Report any problems to our support team via email or phone. We provide 24/7 assistance to resolve issues quickly.

Q 10. Do you offer a free trial for SmSyatra?

We offer a limited demo for new users. Reach out to our team to request access and explore the product.

Q 11. Are there any hidden fees?

No, we provide transparent pricing. Any additional costs (e.g., WhatsApp fees) will be clearly communicated during setup.

Q 12. How much does SmSyatra cost?

Pricing depends on your messaging volume and features. Please contact us at info@4paysave.com for a customized quote.

Q 13. Is there a limit to the number of messages I can send?

Yes, limits start at 250 messages per day, scalable to 10,000+ based on your account’s verification and quality rating with WhatsApp. We manage throttling to avoid bans.

Q 14. How do I get started with SmSyatra?

Contact our team via phone or email to set up your account. We’ll guide you through integration with the WhatsApp Business API and provide initial setup support.

Q 15. What types of messages can I send with SmSyatra?

You can send text, images, videos, documents, and templates (pre-approved by WhatsApp) for marketing, notifications, or customer support purposes.

Q 16. Is SmSyatra secure for sending bulk messages?

Yes, SmSyatra uses end-to-end encryption and complies with WhatsApp’s policies and India’s data protection laws, ensuring your messages and customer data remain secure.

Q 17. How can I contact support for SmSyatra?

You can reach our support team at +91 9116916013 or email us at info@4paysave.com. Our office is located at No. 527, 5th Floor, JTM Mall, Near Jagatpura Flyover, Jaipur-302017, India.

Q 18. What is Smsyatra?

SmSyatra is a WhatsApp Bulk Messaging product developed by Fourpaysave HI Tech Solutions Pvt Ltd, designed to help businesses send personalized, automated messages to large audiences using the official WhatsApp Business API.

Q 19. What are your Terms and Conditions?

Our Terms and Conditions govern the use of our services. You can find them at our Terms and Conditions page.

Q 20. How does Fourpaysave handle my personal information?

Our Privacy Policy details how we collect, use, and protect your data. Refer to our Privacy Policy for more information.

Q 21. Do you provide training for your solutions?

Yes, we offer customized training sessions for clients to effectively use our IT and cyber security solutions.

Q 22. How long does it take to resolve a support ticket?

Response time is typically within 24 hours, with resolution depending on the complexity of the issue.

Q 23. What should I do if I encounter an issue with your service?

Please report the issue to our support team via email or phone. We offer 24/7 assistance to resolve technical problems promptly

Q 24. What payment methods do you accept?

We accept payments in INR via bank transfers, UPI, and other secure online methods as per your preference.

Q 25. Are there free trials available?

Some services may offer limited free trials or demos. Contact our team to check availability for your specific service.

Q 26. How do I get a quote for your services?

Please contact us via phone or email to discuss your requirements. Well provide a customized quote based on your needs.

Q 27. Is my data secure with Fourpaysave?

Yes, we prioritize data security with AES-256 encryption, regular audits, and compliance with laws like the Digital Personal Data Protection Act, 2023.

Q 28. How can I contact Fourpaysave for support?

You can reach us at +91 9116916013 or email us at info@4paysave.com. Our office is located at No. 527, 5th Floor, JTM Mall, Near Jagatpura Flyover, Jaipur-302017, India.

Q 29. What does Fourpaysave HI Tech Solutions Pvt Ltd offer?

Fourpaysave provides a wide range of IT services, including cyber security solutions, web and mobile app development, digital marketing, UI/UX branding identity, IT management, data tracking security, and WhatsApp bulk messaging services.

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